Remote Manager, Utility Billing Strategy & Innovation

ManageAmerica Integrated Billing Services LLC; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ManageAmerica Integrated Billing Services LLC is seeking a Manager, Strategic Initiatives to oversee third-party relationships and drive innovation in utility billing. The role focuses on policy development, data analytics, and customer-centric operations in a fully remote setting.

The ideal candidate has a strong background in utility billing, regulatory awareness, and proven leadership with cross-functional collaboration.

Qualifications

• Strong understanding of utility billing operations, regulatory frameworks, and data analysis.
• Excellent communication, leadership, and project management skills.
• Proficient in billing systems, data analytics tools, and Microsoft Office Suite.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Analytical thinking, leadership, strategic planning, and regulatory compliance capabilities.

Responsibilities

• Policy development and implementation of utility billing processes.
• Oversee data analysis of consumption, billing patterns, and customer feedback.
• Collaborate with customer service to communicate billing policies and resolve issues.
• Oversee resident inquiries and work with clients for resolution.
• Coordinate with IT, Finance, Operations, and Legal for policy-aligned billing systems.
• Manage 3rd party integrations with billing software and reporting.
• Lead projects to improve billing accuracy, efficiency, and customer satisfaction.

Skills

Utility billing

Data analysis

Leadership

Project management

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Billing systems

Data analytics tools

Job description

ManageAmerica Integrated Billing Services LLC is seeking a Manager, Strategic Initiatives to oversee third-party relationships and drive innovation in utility billing. The role focuses on policy development, data analytics, and customer-centric operations in a fully remote setting.

The ideal candidate has a strong background in utility billing, regulatory awareness, and proven leadership with cross-functional collaboration.