Billing & Revenue Ops Lead - Digital CX & Improvement

AES Indiana; Indianapolis (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading utility company is seeking a Billing and Revenue Support Team Leader to enhance customer care operations and drive strategic program improvements. This role focuses on leading cross-functional initiatives that align customer care strategies with business goals. The ideal candidate has extensive experience in project planning and management, strong communication skills, and the ability to handle sensitive information. This position offers a full-time opportunity with a mid-senior level title in Indianapolis, Indiana.

Qualifications

• Minimum of 5 years of recent, verifiable experience in relevant fields.
• Excellent communication skills in English.
• Results-oriented and self-motivated.

Responsibilities

• Develop and influence customer care programs.
• Perform root cause analysis to improve customer care.
• Collaborate with Customer Care leaders for improvements.

Skills

Project Planning and Development

Project Management

Business Analysis

Test Design

Strategic Initiatives

Excellent verbal and written communication skills in English

Ability to work independently

Adaptability to changing business needs

Results-oriented

Experience handling sensitive information

Education

Bachelor’s degree in Business or Communications

High School Diploma

Job description

A leading utility company is seeking a Billing and Revenue Support Team Leader to enhance customer care operations and drive strategic program improvements. This role focuses on leading cross-functional initiatives that align customer care strategies with business goals. The ideal candidate has extensive experience in project planning and management, strong communication skills, and the ability to handle sensitive information. This position offers a full-time opportunity with a mid-senior level title in Indianapolis, Indiana.