Manager, Strategic Initiatives - Utility Billing

ManageAmerica Integrated Billing Services LLC; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ManageAmerica Integrated Billing Services LLC is seeking a Manager, Strategic Initiatives to oversee third-party relationships and drive innovation in utility billing. The role focuses on policy development, data analytics, and customer-centric operations in a fully remote setting.

The ideal candidate has a strong background in utility billing, regulatory awareness, and proven leadership with cross-functional collaboration.

Qualifications

• Strong understanding of utility billing operations, regulatory frameworks, and data analysis.
• Excellent communication, leadership, and project management skills.
• Proficient in billing systems, data analytics tools, and Microsoft Office Suite.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Analytical thinking, leadership, strategic planning, and regulatory compliance capabilities.

Responsibilities

• Policy development and implementation of utility billing processes.
• Oversee data analysis of consumption, billing patterns, and customer feedback.
• Collaborate with customer service to communicate billing policies and resolve issues.
• Oversee resident inquiries and work with clients for resolution.
• Coordinate with IT, Finance, Operations, and Legal for policy-aligned billing systems.
• Manage 3rd party integrations with billing software and reporting.
• Lead projects to improve billing accuracy, efficiency, and customer satisfaction.

Skills

Utility billing

Data analysis

Leadership

Project management

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Billing systems

Data analytics tools

Job description

The Manager, Strategic Initiatives, Utility Billing is responsible for overseeing 3rd party relationships related to utility billing services. This role enhances operational efficiency and drives innovation by leveraging data analytics. The Manager will collaborate with cross-functional teams to create strategic policies, tech advancement, and provide leadership to ensure utility billing operations are optimized and customer-centric.

Essential Functions

• Policy Development and Implementation: Lead the creation, review, and continuous improvement of processes, and standards for utility billing.
• Analysis and Reporting: Oversee data analysis related to utility consumption, billing patterns, and customer feedback to drive improvements and identify trends.
• Customer Support and Communication: Collaborate with customer service and other departments to ensure smooth communication regarding billing policies. Handle escalated billing issues and work with billing team as needed for timely resolution.
• Billing Feedback: Oversee resident inquiries in relation to billing questions and work with client for resolution as needed.
• Stakeholder Collaboration: Work closely with IT, Finance, Operations, and Legal teams to ensure the successful integration of billing systems with policy requirements and company goals.
• 3rd Party Integrations: Ensure all integrations to the billing software are functioning as expected. Continuous reporting to avoid mishaps.
• Project Management: Lead projects aimed at improving billing accuracy, efficiency, and customer satisfaction, including software implementations, process automation, and policy changes.

Qualifications

• Strong understanding of utility billing operations, regulatory frameworks, and data analysis.
• Excellent communication, leadership, and project management skills.
• Proficient in billing systems, data analytics tools, and Microsoft Office Suite.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• A successful candidate for this job would possess analytical thinking and problem-solving abilities, capability in leadership and team development, proven strategic planning and execution, regulatory and compliance expertise, and strong attention to detail.

Required Education, Experience, and Certification

• Bachelor’s degree in Business Administration, Finance, Public Policy, or related field.
• Minimum of 3-5 years of experience in utility billing, policy development, or financial analysis.

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This role operates in a fully remote work environment. This role routinely uses standard home office equipment and technology such as computers, monitors, keyboards, mice, and peripheral devices.

Physical and Cognitive Demands

The physical and cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Cognitive requirements of this position are learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Physical requirements of this position are constantly operating a computer and other office productivity machinery such as keyboards, mice, and monitors.

Reasonable accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

Full-time, M-F, self-directed hours

Travel

There is no travel required for this position.

Work Authorization

Must be able to show documentation that shows authorization to legally work in the United States of America.

AAP/EEO Statement

ManageAmerica provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.