Senior Utility Billing Implementation Lead

OpenGov Inc.; Chicago (IL); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Comprehensive healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

Professional development and growth

Job summary

OpenGov is seeking a Senior Implementation Consultant, Utility Billing to drive value for customers and deliver a complete, smooth implementation by leveraging deep product knowledge and technical expertise. You will set the foundation of the OpenGov platform while promoting maximum value for the investment in OpenGov with advanced municipal utility billing knowledge.

This role requires leadership in complex projects, collaboration across departments, and mentoring teammates to ensure scalable,

Qualifications

• 5+ years of software implementation consulting experience with demonstrated expertise in ERP platform implementations.
• Advanced knowledge of analyzing and reporting large volumes of financial data with strong understanding of data architecture and business process workflows.
• Proficiency in training customers on software solutions to address key workflows and business processes.
• Advanced Excel skills (e.g., functions/formulas, v-lookup, pivot tables, error-checking, report formatting).
• Strong skills in conceptualization, modeling, and design to develop efficient solutions.
• Proven ability to lead and mentor teams, fostering a culture of collaboration and professional growth.
• Excellent verbal and written communication skills with the ability to build and maintain productive relationships with customers and internal teams.
• Advanced problem‑solving skills with the ability to evaluate variable factors and develop creative, effective solutions.

Responsibilities

• Lead and manage complex, end-to-end implementation projects for new and expanding customers, including data requirements gathering, technical platform configuration, administrator training, and other implementation needs.
• Serve as the primary technical and strategic advisor to customers, ensuring effective communication, smooth deployment, and empowering government officials and staff to become informed advocates for OpenGov solutions.
• Analyze and address customer requirements and pain points, collaborating with cross-functional teams to develop tailored solutions that simplify, enhance, and automate workflows.
• Develop deep expertise in governmental processes across multiple states to better meet diverse customer needs and provide innovative solutions.
• Collaborate with the engagement and adoption teams to deliver a consistent and exceptional customer experience, including training programs for new customers.
• Establish and refine best practices for data environments and customer verticals to enhance implementation efficiency and scalability.
• Gather, document, and communicate customer feedback and feature requests, contributing to product discussions and ensuring OpenGov is a “must-have solution.”
• Work closely with internal departments, such as Research and Development and Sales, to drive delivery efficiencies and inform product roadmaps.
• Mentor and provide training to team members, fostering professional growth and sharing best practices.
• Take ownership of strategic initiatives, providing guidance on complex matters and contributing to the delivery of tactical business targets.

Skills

ERP implementations

Advanced Excel

Leadership

Verbal and written communication

Data analysis

Job description

OpenGov is seeking a Senior Implementation Consultant, Utility Billing to drive value for customers and deliver a complete, smooth implementation by leveraging deep product knowledge and technical expertise. You will set the foundation of the OpenGov platform while promoting maximum value for the investment in OpenGov with advanced municipal utility billing knowledge.

This role requires leadership in complex projects, collaboration across departments, and mentoring teammates to ensure scalable,