Remote Manager, Field Administrative Support

Thrivent; United States; Remote; USD 90,000 - 122,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, and vision insurance

401k

Pension

Paid Time Off

Volunteer Time Off

Paid parental leave

Employee assistance program

Job summary

Thrivent is seeking a Manager, Field Leader Support to lead a team of Executive Assistants and Senior Administrative Assistants, ensuring aligned to enterprise standards and leader needs. You will partner with AVPs, AOLs, and the Director of Field Operations to deploy administrative support, manage performance, and drive process improvements while enabling field leaders to focus on business results.

This remote US role offers comprehensive benefits and clear opportunities for impact.

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of experience leading others and driving execution of operational or strategic priorities
• Demonstrated experience in budget management and financial oversight, including expense tracking and controls
• Strong leadership and people management skills, including coaching and performance management
• Demonstrated ability to influence without authority and build strong cross-functional partnerships
• Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment
• Demonstrated experience driving process improvement and supporting change management initiatives
• Excellent communication skills with ability to engage and influence stakeholders at multiple levels
• Proficiencywith technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)
• Resilience and solution-oriented mindset
• Flexibility and adaptability in a fast-paced, evolving environment
• Ability to travelas needed,upto 15%

Responsibilities

• Lead, coach, and develop a team of EAs and SAAs with clear expectations
• Drive performance management, onboarding, coaching, development planning, and performance reviews
• Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines)
• Build team capability through ongoing training, upskilling, and alignment to enterprise standards
• Foster a culture of accountability, continuous improvement, and strong stakeholder partnership
• Partner with AVPs and Area Operations Leads to support adoption of change initiatives, ensuring support team readiness, training, and consistent execution
• Reinforce adoption of new tools, processes, and ways of working by providing clear guidance and expectations across support roles
• Ensure consistent, high-quality administrative support is delivered to AVPs and frontline leaders across Areas
• Deploy support resources effectively based on leader needs, priorities, and capacity demands
• Reinforce role clarity and appropriate use of EA and SAA support to ensure leaders focus on highest-value activities
• Resolve issues between leaders and support staff, ensuring alignment and effective partnership
• Ensure support roles operate within defined scope and menu of services
• Oversee execution of Area-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines
• Ensure expenses are processed and submitted in alignment with SLAs and finance requirements
• Provide direction and oversight to support staff on expense submission, tracking, and documentation standards
• Maintain visibility into Area spend and support preparation of summaries and tracking for leader review
• Partner with centralized finance and accounts payable teams to resolve issues, provide required documentation, and ensure smooth processing
• Ensure accurate tracking of financial elements such as FA rent, chargebacks, and reimbursements
• Partner with Director of Field Operations and peers to implement and scale best practices for administrative support across Areas
• Identify opportunities to improve efficiency, consistency, and service delivery across support roles
• Drive adoption of standardized processes, tools, and practices
• Provide feedback on pain points and opportunities to enhance support models and workflows
• Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met
• Maintain accountability for delivery-quality through support roles
• Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs
• Support additional operational or administrative needs as required

Skills

People leadership

Budget management

Process improvement

Change management

Communication

Cross-functional partnership

Adaptability

Travel willingness

Education

Bachelor’s degree or equivalent experience

Tools

Excel

PowerPoint

Outlook

Teams

Salesforce

Job description

Thrivent is seeking a Manager, Field Leader Support to lead a team of Executive Assistants and Senior Administrative Assistants, ensuring aligned to enterprise standards and leader needs. You will partner with AVPs, AOLs, and the Director of Field Operations to deploy administrative support, manage performance, and drive process improvements while enabling field leaders to focus on business results.

This remote US role offers comprehensive benefits and clear opportunities for impact.