Mgr, Field Leader Support

Thrivent; United States; Remote; USD 90,000 - 122,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, and vision insurance

401k

Pension

Paid Time Off

Volunteer Time Off

Paid parental leave

Employee assistance program

Job summary

Thrivent is seeking a Manager, Field Leader Support to lead a team of Executive Assistants and Senior Administrative Assistants, ensuring aligned to enterprise standards and leader needs. You will partner with AVPs, AOLs, and the Director of Field Operations to deploy administrative support, manage performance, and drive process improvements while enabling field leaders to focus on business results.

This remote US role offers comprehensive benefits and clear opportunities for impact.

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of experience leading others and driving execution of operational or strategic priorities
• Demonstrated experience in budget management and financial oversight, including expense tracking and controls
• Strong leadership and people management skills, including coaching and performance management
• Demonstrated ability to influence without authority and build strong cross-functional partnerships
• Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment
• Demonstrated experience driving process improvement and supporting change management initiatives
• Excellent communication skills with ability to engage and influence stakeholders at multiple levels
• Proficiencywith technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)
• Resilience and solution-oriented mindset
• Flexibility and adaptability in a fast-paced, evolving environment
• Ability to travelas needed,upto 15%

Responsibilities

• Lead, coach, and develop a team of EAs and SAAs with clear expectations
• Drive performance management, onboarding, coaching, development planning, and performance reviews
• Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines)
• Build team capability through ongoing training, upskilling, and alignment to enterprise standards
• Foster a culture of accountability, continuous improvement, and strong stakeholder partnership
• Partner with AVPs and Area Operations Leads to support adoption of change initiatives, ensuring support team readiness, training, and consistent execution
• Reinforce adoption of new tools, processes, and ways of working by providing clear guidance and expectations across support roles
• Ensure consistent, high-quality administrative support is delivered to AVPs and frontline leaders across Areas
• Deploy support resources effectively based on leader needs, priorities, and capacity demands
• Reinforce role clarity and appropriate use of EA and SAA support to ensure leaders focus on highest-value activities
• Resolve issues between leaders and support staff, ensuring alignment and effective partnership
• Ensure support roles operate within defined scope and menu of services
• Oversee execution of Area-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines
• Ensure expenses are processed and submitted in alignment with SLAs and finance requirements
• Provide direction and oversight to support staff on expense submission, tracking, and documentation standards
• Maintain visibility into Area spend and support preparation of summaries and tracking for leader review
• Partner with centralized finance and accounts payable teams to resolve issues, provide required documentation, and ensure smooth processing
• Ensure accurate tracking of financial elements such as FA rent, chargebacks, and reimbursements
• Partner with Director of Field Operations and peers to implement and scale best practices for administrative support across Areas
• Identify opportunities to improve efficiency, consistency, and service delivery across support roles
• Drive adoption of standardized processes, tools, and practices
• Provide feedback on pain points and opportunities to enhance support models and workflows
• Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met
• Maintain accountability for delivery-quality through support roles
• Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs
• Support additional operational or administrative needs as required

Skills

People leadership

Budget management

Process improvement

Change management

Communication

Cross-functional partnership

Adaptability

Travel willingness

Education

Bachelor’s degree or equivalent experience

Tools

Excel

PowerPoint

Outlook

Teams

Salesforce

Job description

The Manager, Field Leader Support leads and develops a team of administrative support roles (Executive Assistants and/or Senior Administrative Assistants) to deliver consistent, high-quality support aligned to leader needs and enterprise standards.

Partners with the Director of Field Operations team, Area Vice Presidents (AVPs), and Area Operations Leads (AOLs) to ensure administrative support is effectively deployed to meet defined priorities. Owns the performance, capacity, and capability of the administrative support function (EA and SAA), enabling field leaders to focus on business results, talent, and advisor outcomes.

This can be a remote position within the US.

DUTIES & RESPONSIBILITIES:

Team Leadership & Change Management

• Lead, coach, and develop a team of Executive Assistants (EAs) and/orSenior Administrative Assistants (SAAs), ensuring alignment to clear role expectations and consistent service delivery

• Drive performance management, including hiring, onboarding, coaching, development planning, and performance reviews

• Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines)

• Build team capability through ongoing training, upskilling, and alignment to enterprise standards

• Foster a culture of accountability, continuous improvement, and strong stakeholder partnership

• Partner withAVPsand Area OperationsLeadsto supportadoptionof change initiatives,ensuring support team readiness, training, and consistent execution

• Reinforceadoption of new tools, processes, and ways of working by providing clear guidanceand expectationsacross support roles

Administrative Support Delivery & Alignment

• Ensure consistent, high-quality administrative support is delivered to AVPsand frontline leaders acrossAreas

• Deploy support resources effectively based on leader needs,priorities, and capacitydemands

• Reinforce role clarity andappropriate useof EA and SAA support to ensure leaders focus on highest-value activities

• Resolve issues between leaders and support staff, ensuring alignment and effective partnership

• Ensure support rolesoperatewithin defined scopeand menu of services

Expense Management & Financial Coordination

• Oversee execution ofArea-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines

• Ensure expenses (e.g., invoices, reimbursements, corporate card activity, travel) are processed andsubmittedin alignment with SLAs and finance requirements

• Provide direction and oversight to support staff on expense submission, tracking, and documentation standards

• Maintain visibility intoArea spend and support preparation of summariesandtracking for leader review

• Partner with centralized financeand accounts payableteams to resolve issues, provide required documentation, and ensure smooth processing

• Ensureaccuratetracking of financial elements such as FA rent, chargebacks, and reimbursements

Process Improvement & Best Practice Alignment

• Partner withDirectorof Field Operationsand peerteamtoimplementand scalebest practices for administrative support acrossAreas

• Identifyopportunities to improve efficiency, consistency, and service delivery across support roles

• Drive adoption of standardized processes, tools, andpractices

• Provide feedback on pain points and opportunities to enhance support models and workflows

Project & Ad Hoc Support

• Ensure support team execution of initiatives aligned to priorities defined by AVPs and Area Operations Leads, in alignment of support staff menu of services

• Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met

• Maintain accountability for delivery quality through support roles

• Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs

• Supportadditionaloperational or administrative needs asrequired

Describebelowthe audiencethis role will interact withand level of influencethey willhave on those roles.

• Directly manageslarge team ofadministrative support staff (SAAs and EAs)

• Partners closely with:

• Area Vice Presidents (AVPs)

• Director ofFieldOperations

• Area OperationsLeads

• Field leaders and staff

• Enterprise and centralized support teams

• Influences outcomes through alignment, coordination, and disciplined execution

QUALIFICATIONS & SKILLS:

Required:

• Bachelor’s degree or equivalent experience

• 5+ years of experience leading others and driving execution of operational or strategic priorities

• Demonstrated experience in budget management and financial oversight, including expense tracking and controls

• Strong leadership and people management skills, including coaching and performance management

• Demonstrated ability to influence without authority and build strong cross-functional partnerships

• Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment

• Demonstrated experience driving process improvement and supporting change management initiatives

• Excellent communication skills with ability to engage and influence stakeholders at multiple levels

• Proficiencywith technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)

• Resilience and solution-oriented mindset

• Flexibility and adaptability in a fast-paced, evolving environment

• Ability to travelas needed,upto 15%

Preferred:

• Experience in financial services or a distributed field organization

• Experience supporting or leading multi-area or field-based operations

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $89,895.00 - $121,621.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

• various bonuses (including, for example, annual or long-term incentives)
• medical, dental, and vision insurance
• health savings account
• flexible spending account
• 401k
• pension
• life and accidental death and dismemberment insurance
• disability insurance
• supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• paid parental leave
• EAP
• well-being benefits, and other employee benefits

Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law.

This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call800-847-4836and request Human Resources.

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