Mgr, Field Leader Support

Thrivent Financial; Northern (KY); Hybrid; USD 90,000 - 122,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

401k

Pension

Paid time off

Paid holidays

Volunteer Time Off

Parental leave

Job summary

Thrivent Financial seeks a Manager, Field Leader Support to build and guide a team of Administrative Assistants. You will align with AVPs and AOLs to deploy resources, control expenses, and drive consistent service delivery for field leaders across Areas.

You will lead change initiatives, develop staff, and ensure adherence to enterprise standards while partnering with enterprise support teams. Occasional travel up to 15% may be required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience leading others and driving execution of operational or strategic priorities.
• Demonstrated experience in budget management and financial oversight, including expense tracking and controls.
• Strong leadership and people management skills, including coaching and performance management.
• Demonstrated ability to influence without authority and build strong cross-functional partnerships.
• Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment.

Responsibilities

• Lead, coach, and develop a team of Executive Assistants (EAs) and/or Senior Administrative Assistants (SAAs).
• Drive performance management, including hiring, onboarding, coaching, development planning, and performance reviews.
• Establish consistent team practices and training routines to ensure service delivery.
• Oversee execution of Area-level expense processes and travel costs with compliance.
• Identify opportunities to improve efficiency and standardize processes across Areas.
• Coordinate support efforts to meet leader priorities and capacity demands.

Skills

Team Leadership

Budget Management

Communication

Cross-Functional Partnership

Change Management

Planning & Prioritization

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

Outlook

Teams

Salesforce

Job description

## Mgr, Field Leader SupportApply: United States: Full time: Posted Yesterday: REQ-48473The Manager, Field Leader Support leads and develops a team of administrative support roles (Executive Assistants and/or Senior Administrative Assistants) to deliver consistent, high-quality support aligned to leader needs and enterprise standards. Partners with the Director of Field Operations team, Area Vice Presidents (AVPs), and Area Operations Leads (AOLs) to ensure administrative support is effectively deployed to meet defined priorities. Owns the performance, capacity, and capability of the administrative support function (EA and SAA), enabling field leaders to focus on business results, talent, and advisor outcomes. This can be a remote position within the US.**DUTIES & RESPONSIBILITIES:** **Team Leadership & Change Management*** Lead, coach, and develop a team of Executive Assistants (EAs) and/or Senior Administrative Assistants (SAAs), ensuring alignment to clear role expectations and consistent service delivery* Drive performance management, including hiring, onboarding, coaching, development planning, and performance reviews* Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines)* Build team capability through ongoing training, upskilling, and alignment to enterprise standards* Foster a culture of accountability, continuous improvement, and strong stakeholder partnership* Partner with AVPs and Area Operations Leads to support adoption of change initiatives, ensuring support team readiness, training, and consistent execution* Reinforce adoption of new tools, processes, and ways of working by providing clear guidance and expectations across support roles**Administrative Support Delivery & Alignment*** Ensure consistent, high-quality administrative support is delivered to AVPs and frontline leaders across Areas* Deploy support resources effectively based on leader needs, priorities, and capacity demands* Reinforce role clarity and appropriate use of EA and SAA support to ensure leaders focus on highest-value activities* Resolve issues between leaders and support staff, ensuring alignment and effective partnership* Ensure support roles operate within defined scope and menu of services**Expense Management & Financial Coordination*** Oversee execution of Area-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines* Ensure expenses (e.g., invoices, reimbursements, corporate card activity, travel) are processed and submitted in alignment with SLAs and finance requirements* Provide direction and oversight to support staff on expense submission, tracking, and documentation standards* Maintain visibility into Area spend and support preparation of summaries and tracking for leader review* Partner with centralized finance and accounts payable teams to resolve issues, provide required documentation, and ensure smooth processing* Ensure accurate tracking of financial elements such as FA rent, chargebacks, and reimbursements**Process Improvement & Best Practice Alignment*** Partner with Director of Field Operations and peer team to implement and scale best practices for administrative support across Areas* Identify opportunities to improve efficiency, consistency, and service delivery across support roles* Drive adoption of standardized processes, tools, and practices* Provide feedback on pain points and opportunities to enhance support models and workflows**Project & Ad Hoc Support*** Ensure support team execution of initiatives aligned to priorities defined by AVPs and Area Operations Leads, in alignment of support staff menu of services* Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met* Maintain accountability for delivery quality through support roles* Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs* Support additional operational or administrative needs as required*Describe below the audience this role will interact with and level of influence they will have on those roles.** Directly manages large team of administrative support staff (SAAs and EAs)* Partners closely with:* Area Vice Presidents (AVPs)* Director of Field Operations* Area Operations Leads* Field leaders and staff* Enterprise and centralized support teams* Influences outcomes through **alignment, coordination, and disciplined execution****QUALIFICATIONS & SKILLS:** ***Required:**** Bachelor’s degree or equivalent experience* 5+ years of experience leading others and driving execution of operational or strategic priorities* Demonstrated experience in budget management and financial oversight, including expense tracking and controls* Strong leadership and people management skills, including coaching and performance management* Demonstrated ability to influence without authority and build strong cross-functional partnerships* Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment* Demonstrated experience driving process improvement and supporting change management initiatives* Excellent communication skills with ability to engage and influence stakeholders at multiple levels* Proficiency with technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)* Resilience and solution-oriented mindset* Flexibility and adaptability in a fast-paced, evolving environment* Ability to travel as needed, up to 15%***Preferred:**** Experience in financial services or a distributed field organization* Experience supporting or leading multi-area or field-based operationsPay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $89,895.00 - $121,621.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.*Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color,* *sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.**Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call 800-847-4836 and request Human Resources.*