Remote Luxury Travel Customer Care Specialist

Rudybtravel; Rapid City (SD); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks

Ongoing training

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up. You will handle bookings, answer questions, and resolve issues with a friendly, detail-oriented approach.

In this 100% remote role, you will interact via phone, email, and chat, coordinate itineraries, and help clients plan memorable experiences while maintaining accuracy and high service standards.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related field preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent communication

Customer service experience

Attention to detail

Travel industry interest

Tech-savvy

Job description

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up. You will handle bookings, answer questions, and resolve issues with a friendly, detail-oriented approach.

In this 100% remote role, you will interact via phone, email, and chat, coordinate itineraries, and help clients plan memorable experiences while maintaining accuracy and high service standards.