Remote Luxury Travel Concierge & Support Specialist

Rudybtravel; Conway (AR); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Professional growth opportunities

Travel perks and discounts

Ongoing training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be a trusted contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience in a 100% remote role.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, with strong communication, organizational, and tech skills to manage bookings efficiently.

Qualifications

• Excellent verbal and written communication required.
• Experience in travel, hospitality, or related customer service preferred.
• Strong organization and attention to detail.
• Comfortable using technology and learning new systems.
• Reliable, proactive, able to manage multiple requests.

Responsibilities

• Respond to client inquiries via phone, email, and messaging promptly.
• Assist with luxury and leisure travel bookings, changes, cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech proficiency

Multitasking

Travel interest

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be a trusted contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience in a 100% remote role.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, with strong communication, organizational, and tech skills to manage bookings efficiently.