Remote Travel Concierge & Booking Specialist

Rudybtravel; Citrus Heights (CA); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks

Team development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up. This client-facing role emphasizes a seamless, personalized travel experience and requires strong communication and organizational skills.

As a 100% remote position based in the United States, you will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and maintain accurate records while delivering friendly,

Qualifications

• Excellent verbal and written communication skills.
• Experience in travel, hospitality, or service roles preferred.
• Strong attention to detail and organization.
• Comfortable with learning new systems and booking platforms.
• Reliable and proactive with the ability to manage multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Excellent communication skills

Customer service experience

Organizational skills

Tech-savvy and quick learner

Reliability and proactive mindset

Interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up. This client-facing role emphasizes a seamless, personalized travel experience and requires strong communication and organizational skills.

As a 100% remote position based in the United States, you will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and maintain accurate records while delivering friendly,