Remote Travel Customer Experience Specialist

Rudybtravel; Inglewood (CA); Remote; USD 38,000 - 62,000; Full time

Benefits offered by this job

100% remote work

Career growth opportunities

Travel perks and discounts

Training and development

Job summary

Rudyb Travel, a remote travel services company, is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their journey, from initial inquiry to post-trip follow-up. In this client-facing role you will be a trusted contact, delivering a seamless, personalized experience.

You will respond to inquiries via phone, email, and chat, assist with luxury and leisure bookings, provide travel information, coordinate itineraries, and follow up to ensure

Qualifications

• Excellent verbal and written communication.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Proactive

Travel enthusiasm

Tools

Booking platforms

Booking systems

Job description

Rudyb Travel, a remote travel services company, is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their journey, from initial inquiry to post-trip follow-up. In this client-facing role you will be a trusted contact, delivering a seamless, personalized experience.

You will respond to inquiries via phone, email, and chat, assist with luxury and leisure bookings, provide travel information, coordinate itineraries, and follow up to ensure