Remote Luxury Travel Support Specialist

Rudybtravel; Albany (GA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Growth opportunities

Travel perks and discounts

Ongoing training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote position offers opportunities for professional growth, access to travel perks and discounts, and a collaborative team culture with ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience preferred in travel, hospitality, or service.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Travel knowledge

Organization

Tech savvy

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote position offers opportunities for professional growth, access to travel perks and discounts, and a collaborative team culture with ongoing training.