Remote Luxury Travel Concierge

Rudybtravel; Eden Prairie (MN); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing培训

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote position emphasizes detail-oriented service, hospitality mindset, and proactive communication to deliver high-quality travel experiences for luxury and leisure clients.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written comms

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel knowledge

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote position emphasizes detail-oriented service, hospitality mindset, and proactive communication to deliver high-quality travel experiences for luxury and leisure clients.