Remote Luxury Travel Concierge & Support

Rudybtravel

Yuba City (CA)

Remote

USD 38,000 - 52,000

Full time

14 days+

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Benefits offered by this job

100% remote work

Travel perks and discounts

Training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless, personalized, high-quality experience.

The role emphasizes attention to detail, service orientation, and a genuine passion for travel. You will handle inquiries, bookings, changes, and cancellations, while maintaining accurate documentation and using

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or service-related roles.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems/booking platforms.
Reliable, proactive, able to manage multiple client requests.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.