Remote Luxury Customer Experience Associate – French Speaking

RH; Corte Madera (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

RH in the United States is seeking a Customer Experience Associate to provide exceptional service in a luxury retail setting. You will remove obstacles, assist customers, and contribute to a premium shopping experience.

The role requires fluency in French, strong communication, and the ability to work evenings, weekends, and remotely. You will collaborate with RH teams to connect customers with the right experts and uphold RH’s standards of quality.

Qualifications

• 1+ years of experience in customer service, luxury retail or hospitality.
• Fluency in French (written and verbal).
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications.
• Willingness to work a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Live RH vision, values, and beliefs every day.
• Represent the RH brand through polished communication, personal appearance, and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems.

Tools

Salesforce

Mac OS

Google Apps

Microsoft Office

iOS devices

Job description

RH in the United States is seeking a Customer Experience Associate to provide exceptional service in a luxury retail setting. You will remove obstacles, assist customers, and contribute to a premium shopping experience.

The role requires fluency in French, strong communication, and the ability to work evenings, weekends, and remotely. You will collaborate with RH teams to connect customers with the right experts and uphold RH’s standards of quality.