Luxury Customer Experience Associate – Design & Service

RH; Corte Madera (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

RH invites a Customer Experience Associate to deliver a luxury service experience in our design-forward environment. You will resolve obstacles, provide sophisticated support, and uphold RH's standard of polished customer engagement.

You will represent RH with professional communication, educate clients on RH Interior Design services, and collaborate with design teams to exceed client expectations while building strong, lasting relationships.

Qualifications

• 1+ years of experience in Customer Service, high-end luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem-solving and decision-making skills.
• Strategic, highly organized and results-oriented.
• Excellent verbal and written communication skills.
• Commitment to Quality with exceptional attention to detail.
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications.
• Willingness to work a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Luxury retail experience

Communication

Organization

Problem-solving

Multitasking

Confidentiality

Tools

Mac OS

iOS devices

Microsoft Office

Salesforce

Google Apps

Job description

RH invites a Customer Experience Associate to deliver a luxury service experience in our design-forward environment. You will resolve obstacles, provide sophisticated support, and uphold RH's standard of polished customer engagement.

You will represent RH with professional communication, educate clients on RH Interior Design services, and collaborate with design teams to exceed client expectations while building strong, lasting relationships.