Lux Customer Experience Associate — Design & Service Leader

RH; West Jefferson (OH); On-site; USD 20,664 - 30,307; Full time

Job summary

RH is seeking a Customer Experience Associate to deliver exceptional service in a luxury environment. You will remove obstacles, provide support, and are empowered to “do the right thing.” This role involves engaging with high-end clients, recommending RH products and services, and collaborating with Leaders to exceed expectations.

Strong communication, attention to detail and a flexible schedule including evenings, weekends and holidays are valued at RH.

Qualifications

• 1+ years of experience in Customer Service, high‑end furniture and luxury retail preferred.
• Poise and confidence to interact with high‑end customers while maintaining confidentiality.
• People and relationship‑driven.
• Driven to deliver first‑class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem‑solving and decision‑making skills.
• Strategic, highly organized and results‑oriented.
• Excellent verbal and written communication skills.
• Commitment to Quality with exceptional attention to detail.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Luxury retail

Communication

Problem solving

Attention to detail

Organization

Tools

Mac OS

iOS devices

Microsoft Office

Salesforce

Google Applications

Job description

RH is seeking a Customer Experience Associate to deliver exceptional service in a luxury environment. You will remove obstacles, provide support, and are empowered to “do the right thing.” This role involves engaging with high-end clients, recommending RH products and services, and collaborating with Leaders to exceed expectations.

Strong communication, attention to detail and a flexible schedule including evenings, weekends and holidays are valued at RH.