Luxury Customer Experience Associate - Design & Brand Concierge

RH; San Francisco (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

RH in San Francisco is seeking a Customer Experience Associate to deliver a premium, luxury service experience. You will engage with clients, understand their needs, and guide them to RH’s design offerings with discretion and professionalism.

The role emphasizes excellent communication, attention to detail, and teamwork with store and design units to exceed expectations. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem-solving, and decision-making skills.
• Strategic, highly organized and results-oriented.
• Excellent verbal and written communication skills.
• Commitment to Quality with exceptional attention to detail.

Responsibilities

• Live Our Vision, Values, and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Communication

Problem solving

Attention to detail

Sales knowledge

Tools

Salesforce

MacOS

Google Apps

Microsoft Office

iOS devices

Job description

RH in San Francisco is seeking a Customer Experience Associate to deliver a premium, luxury service experience. You will engage with clients, understand their needs, and guide them to RH’s design offerings with discretion and professionalism.

The role emphasizes excellent communication, attention to detail, and teamwork with store and design units to exceed expectations. Flexibility for evenings, weekends, and holidays is required.