Customer Experience Associate, Hospitality, French Speaking

Brobston Group LLC; Corte Madera (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Restoration Hardware (RH) is seeking a French-speaking Customer Experience Associate to deliver exceptional service for RH hospitality clients in a luxury retail environment. You will identify client needs, connect them to the right designers and services, and represent the brand with polished communication and professional presence.

Ideal candidates have 1+ years in luxury customer service, fluency in French, and the ability to manage multiple priorities.

Qualifications

• 1+ years of customer service experience; luxury retail or high-end furniture preferred.
• Fluency in French and strong verbal and written communication skills.
• Poise and confidentiality when interacting with high-end customers.
• Ability to manage multiple priorities with strong analytical and problem-solving skills.
• Highly organized, strategic, results-oriented, and attentive to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.
• Ability to travel to the nearest gallery as needed.

Responsibilities

• Represent the RH brand with polished communication, appearance, and professionalism
• Engage with customers to identify needs and connect them with appropriate associates and services
• Collaborate with cross-functional partners and leaders to resolve customer issues and exceed expectations
• Support RH Interior Design by qualifying and educating potential design customers on offered services
• Build brand loyalty and revenue by being knowledgeable about RH products, processes, and systems
• Innovate with an entrepreneurial spirit to maintain and grow customer relationships

Skills

Fluent French

Customer service

Communication

Multi-tasking

Sales

Mac OS

Salesforce

Google apps

iOS familiarity

Professional demeanor

Tools

Salesforce

Mac OS

iOS

Microsoft Office

Google Apps

Job description

Summary

Provide exceptional, luxury-focused customer service as a French-speaking Customer Experience Associate supporting RH hospitality clients. Deliver polished, solution-oriented support to identify customer needs, remove obstacles, and connect clients with the right internal partners and design services. Represent the RH brand through professional communication and a passion for design and high-end home furnishings.

Responsibilities

• Represent the RH brand with polished communication, appearance, and professionalism
• Engage with customers to identify needs and connect them with appropriate associates and services
• Collaborate with cross-functional partners and leaders to resolve customer issues and exceed expectations
• Support RH Interior Design by qualifying and educating potential design customers on offered services
• Build brand loyalty and revenue by being knowledgeable about RH products, processes, and systems
• Innovate with an entrepreneurial spirit to maintain and grow customer relationships

Requirements

• 1+ years of customer service experience; luxury retail or high-end furniture preferred
• Fluency in French and strong verbal and written communication skills
• Poise and confidentiality when interacting with high-end customers
• Ability to manage multiple priorities with strong analytical and problem-solving skills
• Highly organized, strategic, results-oriented, and attentive to detail
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications
• Willingness to work a flexible schedule including evenings, weekends, and holidays
• Ability to travel to the nearest gallery as needed