Luxury Customer Experience Associate

RH; Tracy (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

RH is seeking a Customer Experience Associate to deliver exceptional service and create a luxury experience for our clients. You will remove obstacles, provide support, and are empowered to do the right thing.

This role is ideal for a polished individual with a passion for service, design and home furnishings, who can engage with customers, educate them about RH services, and collaborate with internal teams to exceed expectations.

Qualifications

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are met and exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

Skills

Customer service

Luxury retail

High-end furniture

Communication skills

Problem-solving

Organizational skills

Attention to detail

Tools

MacOS

iOS devices

Microsoft Office

Salesforce

Google Applications

Job description

RH is seeking a Customer Experience Associate to deliver exceptional service and create a luxury experience for our clients. You will remove obstacles, provide support, and are empowered to do the right thing.

This role is ideal for a polished individual with a passion for service, design and home furnishings, who can engage with customers, educate them about RH services, and collaborate with internal teams to exceed expectations.