Remote Luxury Client Success Specialist

Assa Abloy Ab; United States; Teletrabalho; USD 45 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO and vacation days

12 paid holidays

Job-protected leave benefits

Medical, dental, vision, and life ins.

Supplemental insurance options

HSAs/FSAs

401(k) plan with employer matching

Resumo da oferta

ASSA ABLOY Group is seeking an Account Representative to manage assigned client accounts and deliver a high‑touch, luxury service experience. This remote role serves as the main liaison between clients and internal teams, handling requests, resolving issues, and maintaining relationships aligned with the brand’s standards.

The role emphasizes client relationship management, proactive support, and cross‑functional collaboration, with a salaried non‑exempt structure.

Qualificações

• 2–5 years of experience in customer service, account coordination, or client support roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce).
• Ability to work independently in a remote setting while maintaining accountability.

Responsabilidades

• Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience.
• Build and maintain long‑term, trust‑based relationships.
• Understand client needs and provide tailored support and guidance.
• Respond promptly to client and sales rep inquiries, requests, and concerns.
• Resolve issues with professionalism and discretion.
• Anticipate client needs and proactively provide solutions and recommendations.
• Support account maintenance activities, including status updates and service coordination.
• Ensure accurate handling of client requests, orders, and follow‑ups.
• Act as a liaison between clients and internal teams to ensure execution and follow‑through.
• Deliver a white‑glove, personalized service experience aligned with luxury brand standards.
• Maintain expert‑level knowledge of products, craftsmanship, and brand positioning.
• Represent the brand with professionalism, polish, and attention to detail.
• Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience.
• Participate in monthly in‑office collaboration sessions and trainings.
• Share client insights and feedback to support continuous improvement.
• Maintain accurate account records and client interactions in CRM systems.
• Track service activity and provide updates as needed.
• Prepare basic reports, documentation, and client communications.

Conhecimentos

Relationship building

Communication skills

Customer service mindset

Organization & prioritization

CRM & collaboration tools

Ferramentas

CRM systems

Outlook

Teams

Excel

Salesforce

Descrição da oferta de emprego

ASSA ABLOY Group is seeking an Account Representative to manage assigned client accounts and deliver a high‑touch, luxury service experience. This remote role serves as the main liaison between clients and internal teams, handling requests, resolving issues, and maintaining relationships aligned with the brand’s standards.

The role emphasizes client relationship management, proactive support, and cross‑functional collaboration, with a salaried non‑exempt structure.