Account Representative I

Traka Group; Wyomissing (Berks County); Ibrido; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

ASSA ABLOY Group in Wyomissing, PA, seeks an Account Representative I to manage assigned client accounts with a luxury-level service experience. You will serve as the primary liaison between the company and clients, ensuring requests are handled promptly and relationships are maintained to the highest standards.

Join a role that emphasizes exceptional communication, organization, and the ability to work across internal teams to ensure flawless execution in a hybrid office setting.

Competenze

• 2–5 years of experience in customer service, account coordination, or client support roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems and standard business tools.

Mansioni

• Serve as the primary liaison between clients and internal teams to ensure execution and follow-through.
• Maintain long-term relationships and deliver high-touch, luxury-level service.
• Respond promptly to inquiries, resolve issues with professionalism and discretion.
• Coordinate account maintenance activities and status updates in CRM systems.
• Provide product knowledge and recommendations aligned with brand positioning.
• Collaborate with Customer Care, Marketing, and Operations to support seamless client experiences.

Conoscenze

Relationship building

Communication

Customer service

Multitasking

CRM systems

Sales support

Strumenti

Salesforce

Outlook

Teams

Excel

Descrizione del lavoro

# Account Representative I**Job Summary**The Account Representative is responsible for managing assigned customer accounts and delivering a high-touch, luxury-level service experience. This role serves as the primary liaison between the company and its customers, ensuring requests are handled efficiently, issues are resolved promptly, and client relationships are maintained to the highest standards.**Primary Duties and Responsibilities****Client Relationship Management (35%)*** Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience* Build and maintain long-term, trust-based relationships* Understand client needs and provide tailored support and guidance**Customer Experience & Support (25%)*** Respond promptly to client and sales rep inquiries, requests, and concerns* Resolve issues with professionalism, discretion, and attention to detail* Anticipate client needs and proactively provide solutions and recommendations**Account Management & Coordination (15%)*** Support account maintenance activities, including status updates and service coordination* Ensure accurate handling of client requests, orders, and follow-ups* Act as a liaison between clients and internal teams to ensure execution and follow-through**Luxury Brand Representation (15%)*** Deliver a white-glove, personalized service experience aligned with luxury brand standards* Maintain expert-level knowledge of products, craftsmanship, and brand positioning* Represent the brand with professionalism, polish, and attention to detail**Cross-Functional Collaboration (5%)*** Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience* Participate in monthly in-office collaboration sessions and trainings* Share client insights and feedback to support continuous improvement**Administrative & Reporting (5%)*** Maintain accurate account records and client interactions in CRM systems* Track service activity and provide updates as needed* Prepare basic reports, documentation, and client communications**Education and Experience Profile*** 2–5 years of experience in customer service, account coordination, or client support roles* Strong communication and interpersonal skills* Ability to manage multiple priorities in a fast-paced environment* Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)* Ability to work independently in a remote setting while maintaining accountability**Required Skills*** Strong relationship-building and communication skills* Exceptional customer service mindset with attention to detail* Have strong organizational skills and the ability to prioritize tasks* Ability to manage multiple client relationships independently* Proficiency in CRM systems and digital collaboration tools**Work Environment**The work environment is office hybrid.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.ASSA ABLOY is an Equal Employment Opportunity employer.**We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Application due2026-11-01FunctionSales, Marketing & Product ManagementExperience levelEntry levelOffice presenceHybridLocationWyomissing, Pennsylvania, United States