Remote Luxury Client Relations Specialist

ASSA ABLOY; California; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Health insurance

12 paid holidays

401(k) plan with employer matching

Flexible savings accounts

Job-protected leave

Life insurance

Job summary

ASSA ABLOY Global Solutions is seeking an Account Representative to manage assigned client relationships and deliver a high-touch, luxury service experience. This remote role supports West Coast business hours and emphasizes white-glove service, product knowledge, and cross-functional collaboration.

You will handle account coordination, respond to inquiries, resolve issues, and maintain CRM records from a remote setting with strong organizational skills and a focus on client satisfaction.

Qualifications

• 2–5 years of experience in customer service, account coordination, or client support roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce).
• Ability to work independently in a remote setting while maintaining accountability.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience.
• Build and maintain long-term, trust-based relationships.
• Understand client needs and provide tailored support and guidance.
• Respond promptly to client and sales rep inquiries, requests, and concerns.
• Resolve issues with professionalism and attention to detail.
• Anticipate client needs and proactively provide solutions and recommendations.
• Support account maintenance activities, including status updates and service coordination.
• Ensure accurate handling of client requests, orders, and follow-ups.
• Act as a liaison between clients and internal teams to ensure execution and follow-through.
• Deliver a white-glove, personalized service experience aligned with luxury brand standards.
• Maintain expert-level knowledge of products, craftsmanship, and brand positioning.
• Represent the brand with professionalism and attention to detail.
• Partner with internal teams to support a seamless client experience.
• Participate in monthly in-office collaboration sessions and trainings.
• Share client insights and feedback to support continuous improvement.
• Maintain accurate account records and client interactions in CRM systems.
• Track service activity and provide updates as needed.
• Prepare basic reports, documentation, and client communications.

Skills

Relationship-building

Customer service

Communication

multitasking

Remote work independence

Tools

Salesforce

Excel

Outlook

Teams

Job description

ASSA ABLOY Global Solutions is seeking an Account Representative to manage assigned client relationships and deliver a high-touch, luxury service experience. This remote role supports West Coast business hours and emphasizes white-glove service, product knowledge, and cross-functional collaboration.

You will handle account coordination, respond to inquiries, resolve issues, and maintain CRM records from a remote setting with strong organizational skills and a focus on client satisfaction.