Remote Luxury Client Relations Specialist

Record; Northern (KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

401(k) plan with employer matching

Job summary

ASSA ABLOY Group is seeking an Account Representative to manage assigned client accounts and deliver a high-touch, luxury service experience in a remote environment supporting West Coast hours. You will serve as the liaison between clients and internal teams, ensuring requests are handled promptly and relationships are maintained at the highest standards.

The role emphasizes relationship-building, concierge-level support, and cross-functional collaboration.

Qualifications

• 2–5 years of experience in customer service, account coordination, or client support roles.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce).

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience.
• Respond promptly to client and sales rep inquiries, requests, and concerns; resolve issues with professionalism and discretion.
• Support account maintenance activities, including status updates and service coordination; ensure accurate handling of client requests, orders and follow-ups.

Skills

Relationship-building

Communication

Multitasking

Problem solving

Time management

Tools

Salesforce

Outlook

Excel

Teams

CRM systems

Job description

ASSA ABLOY Group is seeking an Account Representative to manage assigned client accounts and deliver a high-touch, luxury service experience in a remote environment supporting West Coast hours. You will serve as the liaison between clients and internal teams, ensuring requests are handled promptly and relationships are maintained at the highest standards.

The role emphasizes relationship-building, concierge-level support, and cross-functional collaboration.