Luxury Client Accounts Specialist

Record; Wyomissing (Berks County); Hybrid; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

ASSA ABLOY in Wyomissing, PA is seeking an Account Representative I to manage assigned client accounts with a high-touch service approach. You will be the primary liaison between clients and internal teams, ensuring orders and requests are handled efficiently and relationships are maintained to the highest standards.

The role emphasizes luxury brand-level service, strong product knowledge, and collaboration with Customer Care, Marketing, and Operations.

Qualifikationen

• 2–5 years of experience in customer service or account coordination.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems and standard business tools.

Aufgaben

• Manage assigned customer accounts and deliver a high-touch service experience.
• Serve as the primary liaison between clients and internal teams to ensure execution and follow-through.
• Respond promptly to client inquiries and resolve issues with professionalism and discretion.
• Maintain accurate account records and client interactions in CRM systems; prepare basic reports.
• Collaborate with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience.

Kenntnisse

CRM proficiency

Excellent communication

Relationship building

Multi-tasking

Remote collaboration

Tools

Salesforce

Outlook

Excel

Teams

Jobbeschreibung

ASSA ABLOY in Wyomissing, PA is seeking an Account Representative I to manage assigned client accounts with a high-touch service approach. You will be the primary liaison between clients and internal teams, ensuring orders and requests are handled efficiently and relationships are maintained to the highest standards.

The role emphasizes luxury brand-level service, strong product knowledge, and collaboration with Customer Care, Marketing, and Operations.