Remote Loyalty & Guest Engagement Strategist

PAR Technology; Georgia; Remote; USD 85,000 - 100,000; Full time

Job summary

PAR Technology Corporation is seeking a Guest Engagement Strategist to advise restaurant brand clients and partner with internal teams on loyalty program strategy and optimization. You will connect Punchh with POS, online ordering, payments, and third‑party tools, translating complex tech into clear recommendations.

The role emphasizes client-facing advisory work, data analysis, and cross-functional collaboration, with opportunities to grow into a senior advisory position while leveraging AI

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years in customer experience, loyalty, CRM, or digital marketing strategy.
• Exposure to loyalty or CRM programs for restaurant or other consumer brands.
• Hands-on experience with campaign management (Salesforce, Braze, Klaviyo, etc.), consumer segmentation, and performance analysis.
• Comfort learning technical concepts — integrations, data flows, platform configuration.
• Understanding of fundamental financial and accounting concepts and comfort using financial terminology to communicate ideas and analysis.
• Enthusiasm for using AI tools to accelerate your work — paired with the discipline to check the output against your own analysis.
• Demonstrated success collaborating across functions and working directly with clients or business partners.
• Proficiency in the Microsoft Office suite (heavy use on a daily basis).
• Strong presentation and communication skills — comfortable presenting to stakeholders at all levels.

Responsibilities

• Own program optimization engagements for small and mid-size restaurant brands, from analysis through recommendation.
• Support senior team members on complex program designs and restructures — leading analysis workstreams and contributing recommendations.
• Contribute to strategy sessions that define target KPIs, business rules, and program health measures.
• Monitor client program performance, analyze guest behavior and segmentation, and identify opportunities to improve engagement, retention, and ROI.
• Stay on top of market trends in guest engagement and loyalty.
• Build working knowledge of how Punchh integrates with POS systems, online ordering providers, payments, ESPs, CDPs, and third‑party apps.
• Help clients understand how the capabilities and constraints of their technology stack affect guest experience and loyalty strategy, and guide how it should evolve to meet future business objectives.
• Develop automated and targeted marketing campaigns to maximize guest engagement across loyalty, CRM, and SMS channels.
• Provide analysis of and recommendations on guest segmentation, targeting, and testing to improve campaign performance.
• Partner with PAR Managed Services to ensure campaign execution achieves client business objectives.
• Support Managed Services, Loyalty Program Restructures, and Customer Success colleagues with ad hoc analysis and advisory work.
• Participate in new customer sales and existing customer renewal efforts as a strategic advisor and subject matter expert.
• Work with Implementation teams during program launches and restructures.
• Use Excel, Tableau, and other BI tools to analyze program and campaign performance, model financial impacts, and identify growth opportunities.
• Build and present clear, executive-ready presentations to communicate research findings, performance analysis, and strategic recommendations.
• Use AI tools to work faster, while developing domain expertise and ensuring output quality.
• Follow team standards for protecting client data and PAR’s proprietary methods when using AI.
• Grow advisory and technical skills with coaching from senior team members.

Skills

CRM platforms

Campaign management

Data analysis

Client communication

Presentation skills

Team collaboration

Excel

PowerPoint

Word/Outlook

Financial terminology

Education

Bachelor’s degree or equivalent professional experience

Tools

Punchh

Paytronix

Session M

Salesforce

Braze

Klaviyo

Job description

PAR Technology Corporation is seeking a Guest Engagement Strategist to advise restaurant brand clients and partner with internal teams on loyalty program strategy and optimization. You will connect Punchh with POS, online ordering, payments, and third‑party tools, translating complex tech into clear recommendations.

The role emphasizes client-facing advisory work, data analysis, and cross-functional collaboration, with opportunities to grow into a senior advisory position while leveraging AI