Remote Long-Term Disability Claims Specialist

Prudential Financial; East Honolulu (HI); Hybride; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, life & other

Pension plan

Wellness program (up to $1,600/yr)

Work/Life resources

Education benefit

Employee Stock Purchase Plan

Résumé du poste

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist to serve as a Long Term Disability technical expert within the Group Insurance Disability Organization.

You will guide claim professionals, coach on complex scenarios, and support high-quality claim outcomes while maintaining ownership with the assigned professional. The role emphasizes policy interpretation, medical/vocational considerations, and data-driven decision making, with opportunities to train and elevate

Qualifications

• Minimum of 3 years in Long-Term Disability claim management.
• Advanced knowledge of LTD policy provisions and medical/vocational considerations.
• Ability to independently analyze complex or high-risk claims and recommend strategies.
• Experience coaching claim professionals and providing actionable feedback.
• Ability to interpret claim data, inventory indicators, and trends to identify risks.
• Proficiency with data/reporting tools to support trend analysis.

Responsabilités

• Serve as a Long Term Disability technical expert to the Team Lead and professionals on complex matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Support additional technical, coaching, analytical, and operational priorities as assigned based on evolving team and business needs.

Connaissances

Long-Term Disability

Claim management

Coaching

Data interpretation

MS Teams/Word/Excel

Outils

Microsoft Teams

Word

Excel

Description du poste

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist to serve as a Long Term Disability technical expert within the Group Insurance Disability Organization.

You will guide claim professionals, coach on complex scenarios, and support high-quality claim outcomes while maintaining ownership with the assigned professional. The role emphasizes policy interpretation, medical/vocational considerations, and data-driven decision making, with opportunities to train and elevate