Remote Logistics Customer Support Specialist

CrossCountry Freight Solutions Inc; Oregon; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Paid Holidays

Volunteer Time Off

Wellness Time Off

401k Plan

Biweekly Pay

Job summary

CrossCountry Freight Solutions Inc. is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries via phone, email, and chat, and coordinating with operations to ensure timely and accurate service.

This role supports a wide range of shipping-related tasks and may be remote depending on location. The position requires strong communication, problem-solving, and data-entry abilities, with a focus on delivering an exceptional customer experience.

Qualifications

• Minimum of three years of customer service experience required.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment and under pressure.
• Proficient computer skills, including data entry and general office software.
• Ability to follow instructions and work independently with minimal supervision.
• Knowledge of the transportation and logistics industry preferred.

Responsibilities

• Maintain a courteous, helpful, and professional demeanor in all customer interactions.
• Answer incoming customer calls promptly and professionally.
• Gather information from customers to generate quotes and schedule shipment requests.
• Route calls and inquiries to the appropriate department or individual.
• Respond to customer emails on a range of topics, including pickup cut-off times, delivery status, transit times, freight restrictions, special requests, and rate quotes.
• Provide accurate, timely information regarding shipments and services.
• Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor.
• Complete all data entry accurately and on schedule.
• Collaborate with coworkers and other departments to support smooth daily operations.
• Contribute to a positive, productive team environment through clear and professional communication.
• Perform general clerical and administrative tasks as needed.
• Complete other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Data entry

Independence

Logistics knowledge

Job description

CrossCountry Freight Solutions Inc. is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries via phone, email, and chat, and coordinating with operations to ensure timely and accurate service.

This role supports a wide range of shipping-related tasks and may be remote depending on location. The position requires strong communication, problem-solving, and data-entry abilities, with a focus on delivering an exceptional customer experience.