Remote Logistics Customer Service Specialist

CrossCountry Freight Solutions Inc; Bismarck (ND); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Paid Holidays

Volunteer Time Off

Wellness Time Off

401k Plan

Biweekly Pay

Job summary

CrossCountry Freight Solutions in the United States is seeking a Customer Service Representative to deliver courteous, professional support by phone, email, and chat. You will work with operations to ensure accurate, timely service and a consistently exceptional customer experience.

The role is remote-based with potential on-site options, offers $18–$20 per hour, and requires at least three years of customer service experience, strong communication skills, and attention to detail.

Qualifications

• Minimum of three years of customer service experience required.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment and under pressure.
• Proficient computer skills, including data entry and general office software.
• Knowledge of the transportation and logistics industry preferred.

Responsibilities

• Maintain courteous, helpful, and professional demeanor in all customer interactions.
• Answer incoming customer calls promptly and professionally.
• Gather information from customers to generate quotes and schedule shipment requests.
• Route calls and inquiries to the appropriate department or individual.
• Respond to customer emails on topics including pickup cut-off times, delivery status, transit times, freight restrictions, special requests, and rate quotes.
• Provide accurate, timely information regarding shipments and services.
• Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor.
• Complete all data entry accurately and on schedule.
• Collaborate with coworkers and other departments to support smooth daily operations.
• Contribute to a positive, productive team environment through clear and professional communication.
• Perform general clerical and administrative tasks as needed.
• Complete other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication skills

Team collaboration

Job description

CrossCountry Freight Solutions in the United States is seeking a Customer Service Representative to deliver courteous, professional support by phone, email, and chat. You will work with operations to ensure accurate, timely service and a consistently exceptional customer experience.

The role is remote-based with potential on-site options, offers $18–$20 per hour, and requires at least three years of customer service experience, strong communication skills, and attention to detail.