REMOTE-Customer Solutions Specialist

Brighter Logistics; Fraser (MI); Remote; USD 42,000 - 54,000; Full time

Job summary

A leading logistics company is seeking a Remote Customer Solutions Specialist to provide exceptional customer service. You will be the main point of contact for clients, ensuring their satisfaction by assisting with inquiries and resolving concerns. Ideal candidates will have strong communication skills and at least 2 years of customer service experience. This full-time, remote position offers flexibility and the chance to contribute to a dynamic team. Join us in enhancing the shipping experience for our clients!

Qualifications

• Minimum of 2 years of customer service experience, preferably in a remote environment.
• Knowledge of logistics and transportation industry is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and manage time effectively.
• Proficiency in Microsoft Office and experience working with customer service software.
• Knowledge of logistics and transportation industry a plus.

Responsibilities

• Serve as the primary point of contact for clients and respond to inquiries.
• Build and maintain strong relationships with clients.
• Troubleshoot and resolve client issues in a timely manner.
• Troubleshoot and resolve issues raised by clients in a timely and professional manner
• Collaborate with team members to ensure seamless communication and efficient resolution of client issues
• Continuously seek opportunities to improve processes and services, and provide feedback to the team
• Keep detailed records of client interactions and maintain accurate client information in the database

Skills

Excellent communication skills

Strong problem-solving skills

Ability to work independently

Time management skills

Education

High school diploma or equivalent

Bachelor's degree in Business Administration

Tools

Microsoft Office

Customer service software

Job description

About the job REMOTE-Customer Solutions Specialist

Brighter Logistics is a leading logistics company that provides innovative and efficient solutions for businesses of all sizes. Our goal is to make shipping and transportation hassle‑free for our clients, so they can focus on growing their business. We are a growing company with a dynamic team and a strong commitment to customer satisfaction.

Location:

This is a remote position, meaning you can work from the comfort of your own home. Our headquarters are located in Fraser, Michigan, but our team is spread out across the United States.

This is a full‑time position with a competitive salary and benefits package. As a remote employee, you will have the flexibility to create your own schedule, as long as you are meeting your job responsibilities and deadlines.

Job Description:

As a Remote Customer Solutions Specialist, you will be the main point of contact for our clients and will play a crucial role in ensuring their satisfaction with our services. Your primary responsibility will be to provide exceptional customer service and support to our clients, helping them navigate our services and address any issues or concerns they may have.

Key Responsibilities:

• Serve as the primary point of contact for our clients, responding to inquiries and providing support via email, phone, and chat
• Build and maintain strong relationships with clients, ensuring their satisfaction with our services
• Assist clients with setting up new accounts, providing quotes, and managing their shipments
• Troubleshoot and resolve any issues or concerns raised by clients in a timely and professional manner
• Collaborate with other team members to ensure seamless communication and efficient resolution of client issues
• Continuously seek opportunities to improve our processes and services, and provide feedback to the team
• Keep detailed records of client interactions and maintain accurate client information in our database

Qualifications:

• High school diploma or equivalent; Bachelor's degree in Business Administration or a related field preferred
• Minimum of 2 years of customer service experience, preferably in a remote or call center environment
• Excellent communication skills, both written and verbal
• Strong problem‑solving and critical thinking skills
• Ability to work independently and manage time effectively
• Proficiency in Microsoft Office and experience working with customer service software
• Knowledge of logistics and transportation industry a plus

At Brighter Logistics, we value diversity and inclusivity in our workplace and strive to create a supportive and collaborative environment for all employees. If you are a self‑motivated, customer‑focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this role.

Join our team and be a part of our mission to make shipping and logistics brighter for our clients!