Customer Service Representative

CrossCountry Freight Solutions; Oregon; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Paid Holidays

Volunteer Time Off

Wellness Time Off

401k Plan

Biweekly Pay

Job summary

CrossCountry Freight Solutions Inc. is seeking a Customer Service Representative to serve as the primary contact for customers, handling inquiries via phone, email, and chat, and coordinating with operations to ensure timely and accurate service.

This role supports a wide range of shipping-related tasks and may be remote depending on location. The position requires strong communication, problem-solving, and data-entry abilities, with a focus on delivering an exceptional customer experience.

Qualifications

• Minimum of three years of customer service experience required.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment and under pressure.
• Proficient computer skills, including data entry and general office software.
• Ability to follow instructions and work independently with minimal supervision.
• Knowledge of the transportation and logistics industry preferred.

Responsibilities

• Maintain a courteous, helpful, and professional demeanor in all customer interactions.
• Answer incoming customer calls promptly and professionally.
• Gather information from customers to generate quotes and schedule shipment requests.
• Route calls and inquiries to the appropriate department or individual.
• Respond to customer emails on a range of topics, including pickup cut-off times, delivery status, transit times, freight restrictions, special requests, and rate quotes.
• Provide accurate, timely information regarding shipments and services.
• Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor.
• Complete all data entry accurately and on schedule.
• Collaborate with coworkers and other departments to support smooth daily operations.
• Contribute to a positive, productive team environment through clear and professional communication.
• Perform general clerical and administrative tasks as needed.
• Complete other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Data entry

Independence

Logistics knowledge

Job description

Job Title: Customer Service Representative

Department: Customer Service

Job Status: Non-Exempt

Compensation:

Direct Reports: No

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SHIFT

Monday-Friday, 10:00a-6:30p

PAY

$18-$20 based on education and experience.

REPORTS TO

Customer Service Supervisor

DIRECT REPORTS

No

LOCATION

Must be located in or near Kansas City, KS, Las Vegas, NV, Denver, CO, Bismarck, ND, Houston, TX, Phoenix, AZ, or Eagan, MN.

JOB SUMMARY

The Customer Service Representative is the primary point of contact for customers, delivering courteous, professional, and timely support across phone, email, and chat. This role works closely with operations and other internal teams to ensure accurate, responsive service and is committed to providing an exceptional customer experience at every interaction. This position has the potential to be remote.

ESSENTIAL JOB DUTIES

• Maintain a courteous, helpful, and professional demeanor in all customer interactions.
• Answer incoming customer calls promptly and professionally.
• Gather information from customers to generate quotes and schedule shipment requests.
• Route calls and inquiries to the appropriate department or individual.
• Respond to customer emails on a range of topics, including pickup cut-off times, delivery status, transit times, freight restrictions, special requests, and rate quotes.
• Provide accurate, timely information regarding shipments and services.
• Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor.
• Complete all data entry accurately and on schedule.
• Collaborate with coworkers and other departments to support smooth daily operations.
• Contribute to a positive, productive team environment through clear and professional communication.
• Perform general clerical and administrative tasks as needed.
• Complete other duties as assigned.

JOB SPECIFICATIONS

Skills and Knowledge

• Minimum of three years of customer service experience required.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment and under pressure.
• Proficient computer skills, including data entry and general office software.
• Ability to follow instructions and work independently with minimal supervision.
• Knowledge of the transportation and logistics industry preferred.

Work Conditions

• Remote based position, office work may be available depending on location and business needs.
• Frequent telephone communication, typically accounting for 75-90% of the workday.
• Ability to maintain concentration in a fast-paced environment with multiple phone lines and emailed customer interactions.
• Extended periods of computer use.

Physical Demands

• Sitting for extended periods, approximately 75-90% of the workday.
• Frequent use of a computer, keyboard, mouse, and telephone.
• Ability to communicate effectively by phone and email throughout the workday.

BENEFITS

• Medical, Dental, Vision, and Life Insurance
• PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off
• 401k Retirement Plan
• Biweekly Pay

#CCCS