Freight & Logistics Customer Support Specialist

Remote; San Francisco (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Remote is seeking a frontline customer support representative to handle inbound inquiries via the 1800 number and ensure a positive customer experience. You will route calls, respond to queries about freight bookings, delays, and delivery information, and maintain detailed CRM notes.

Candidates with clear English, call centre experience, and the ability to manage high volumes will thrive in this role within our logistics-focused team in the US.

Qualifications

• Clear and professional English communication (verbal & written).
• Previous experience in a customer support or call centre environment.
• Strong organisational skills and the ability to manage high call volumes.
• Familiarity with CRM tools and email support.
• A friendly, patient, and service-focused attitude.

Responsibilities

• Answer inbound calls from customers and direct them to the correct department.
• Resolve general enquiries related to freight bookings, delays, or delivery info.
• Maintain accurate call logs and notes in the CRM.
• Escalate or hand off complex queries to the relevant internal contact.
• Monitor and respond to email enquiries as required.
• Follow up on pending customer issues with clarity and consistency.
• Work closely with the Australian customer service and logistics team.

Skills

Customer support

Call centre experience

Excellent communication

CRM software

Organizational skills

Email support

Tools

CRM software

Job description

Remote is seeking a frontline customer support representative to handle inbound inquiries via the 1800 number and ensure a positive customer experience. You will route calls, respond to queries about freight bookings, delays, and delivery information, and maintain detailed CRM notes.

Candidates with clear English, call centre experience, and the ability to manage high volumes will thrive in this role within our logistics-focused team in the US.