Customer Operations Specialist

Metro Logistics, Inc.; Chicago (IL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Metro Logistics, Inc. is seeking a Customer Operations Specialist for a full-time role with hybrid or remote options. This overnight shift runs 8 PM–6 AM on Wednesdays through Saturdays, requiring availability for those hours. The role centers on delivering excellent support to customers and improving service quality.

Daily tasks include handling inquiries, resolving issues, coordinating with internal teams, and analyzing feedback to drive improvements in the customer experience.

Qualifications

• Strong skills in Customer Support and Customer Service.
• Analytical abilities to evaluate data and improve processes.
• Effective communication and collaborative teamwork.
• Experience in transportation or logistics is a plus.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Coordinate with internal teams to ensure smooth operations.
• Analyze customer feedback to drive process improvements.
• Maintain high levels of customer satisfaction and experience.

Skills

Customer Support

Customer Service

Analytical Skills

Communication

Teamwork

Logistics

Job description

Metro Logistics, Inc. is at the forefront of innovation in the evolving transportation industry. We provide unique and effective transportation solutions that drive the success of businesses. Our focus on accountability, transparency, and expertise allows us to offer unparalleled support to both shippers and carriers. We are dedicated to delivering superior logistics services that foster reliable and strategic partnerships.

Role Description

This is a full-time, hybrid or remote, and requires transportation experience. THIS SHIFT IS OVERNIGHT WEDNESDAY-SATURDAY. DO NOT APPLY IF YOU CAN NOT WORK 8 PM - 6 AM SHIFTS. The Customer Operations Specialist will manage customer support tasks, ensure high levels of customer satisfaction, and work to improve the overall customer experience. Daily responsibilities include responding to customer inquiries, resolving issues, coordinating with internal teams, and analyzing customer feedback to drive improvements.

Qualifications

• Strong skills in Customer Support and Customer Service
• Transportation experience 1+ years required
• Proven experience in enhancing Customer Satisfaction and delivering exceptional Customer Experience
• Excellent Analytical Skills for evaluating data and improving processes
• Effective communication, problem-solving capability, and the ability to work collaboratively in a team environment
• Proficiency in relevant software and tools; prior experience in logistics or transportation is a plus