Remote Nightshift Logistics Customer Success Specialist

Metro Logistics, Inc.; Chicago (IL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Metro Logistics, Inc. is seeking a Customer Operations Specialist for a full-time role with hybrid or remote options. This overnight shift runs 8 PM–6 AM on Wednesdays through Saturdays, requiring availability for those hours. The role centers on delivering excellent support to customers and improving service quality.

Daily tasks include handling inquiries, resolving issues, coordinating with internal teams, and analyzing feedback to drive improvements in the customer experience.

Qualifications

• Strong skills in Customer Support and Customer Service.
• Analytical abilities to evaluate data and improve processes.
• Effective communication and collaborative teamwork.
• Experience in transportation or logistics is a plus.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Coordinate with internal teams to ensure smooth operations.
• Analyze customer feedback to drive process improvements.
• Maintain high levels of customer satisfaction and experience.

Skills

Customer Support

Customer Service

Analytical Skills

Communication

Teamwork

Logistics

Job description

Metro Logistics, Inc. is seeking a Customer Operations Specialist for a full-time role with hybrid or remote options. This overnight shift runs 8 PM–6 AM on Wednesdays through Saturdays, requiring availability for those hours. The role centers on delivering excellent support to customers and improving service quality.

Daily tasks include handling inquiries, resolving issues, coordinating with internal teams, and analyzing feedback to drive improvements in the customer experience.