Remote Live Chat Agent for Customer Support

Torsap Thai Kitchen; Mountain View (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling options

Performance bonuses

Growth and advancement opportunities

Supportive and team-oriented environment

Job summary

Torsap Thai Kitchen is seeking a customer-focused Live Chat Agent in Mountain View, California. The ideal candidate excels in real-time customer support through chat and help desk platforms, demonstrating excellent communication and problem-solving skills. Key responsibilities include responding to inquiries and troubleshooting issues. Preferred skills include experience with platforms like Zendesk or Freshdesk. The position offers competitive pay and flexible scheduling options.

Qualifications

• Previous experience in customer service, call center, or help desk support preferred.
• Basic technical knowledge and troubleshooting skills.
• Reliable internet connection for remote roles.

Responsibilities

• Respond to customer inquiries via live chat, email, and help desk systems.
• Troubleshoot basic technical or account-related issues.
• Document customer interactions and resolutions in CRM systems.

Skills

Excellent written communication and typing skills

Strong problem-solving and multitasking abilities

Ability to remain professional and positive under pressure

Familiarity with CRM software and chat support platforms

Tools

Zendesk

Freshdesk

Intercom

Job description

Torsap Thai Kitchen is seeking a customer-focused Live Chat Agent in Mountain View, California. The ideal candidate excels in real-time customer support through chat and help desk platforms, demonstrating excellent communication and problem-solving skills. Key responsibilities include responding to inquiries and troubleshooting issues. Preferred skills include experience with platforms like Zendesk or Freshdesk. The position offers competitive pay and flexible scheduling options.