Remote Live Chat Support Specialist

Torsap Thai Kitchen; Orinda (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling options

Paid training

Supportive team environment and growth

Job summary

Torsap Thai Kitchen is seeking a reliable Remote Live Chat Agent to support customers via online chat. This fully remote role requires strong written communication and the ability to multitask while delivering fast, accurate assistance.

Responsibilities include responding to inquiries, guiding customers through troubleshooting steps, documenting interactions, and escalating when needed. A quiet workspace and stable internet are essential for success.

Qualifications

• Strong written communication is essential.
• Ability to multitask and manage multiple chat conversations.
• Comfortable using computers, web-based tools, and basic software.
• Customer service experience is helpful but not required.
• Reliable internet connection and quiet workspace are a must.

Responsibilities

• Respond to customer inquiries through live chat in a professional, timely manner.
• Provide clear information, troubleshooting steps, and guidance.
• Document interactions and follow internal procedures.
• Escalate complex issues to the appropriate department.
• Maintain a positive, helpful tone in all communications.

Skills

Strong written communication

Multitasking

Computer & web tools

Customer service experience

Job description

Torsap Thai Kitchen is seeking a reliable Remote Live Chat Agent to support customers via online chat. This fully remote role requires strong written communication and the ability to multitask while delivering fast, accurate assistance.

Responsibilities include responding to inquiries, guiding customers through troubleshooting steps, documenting interactions, and escalating when needed. A quiet workspace and stable internet are essential for success.