Remote Live Chat Support Specialist

Torsap Thai Kitchen; Virginia Beach (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Torsap Thai Kitchen is seeking a customer-focused Live Chat Agent to join our remote support team, offering flexible full-time or part-time hours. You will reply to inquiries about products, orders, accounts, and general questions via live chat.

You must communicate clearly in English, multitask across conversations, and document interactions in our systems. Remote work requires reliability, strong attention to detail, and the ability to escalate issues when needed.

Qualifications

• Excellent written communication skills with strong English grammar.
• Experience in customer service or live chat.
• Ability to multitask across several conversations.
• Proficient with chat platforms, internal systems, and knowledge bases.
• Reliable remote work setup with internet connection.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Assist with questions about products, services, billing, orders, accounts.
• Handle multiple chats simultaneously with accuracy and efficiency.
• Document interactions in internal systems.
• Escalate complex issues to the appropriate department.
• Use knowledge bases and scripts to provide accurate information.
• Meet performance goals for response time and customer satisfaction.

Skills

Written communication

Multitasking

Problem solving

Attention to detail

English proficiency

Tools

Chat platforms

Knowledge bases

Internal systems

Job description

Torsap Thai Kitchen is seeking a customer-focused Live Chat Agent to join our remote support team, offering flexible full-time or part-time hours. You will reply to inquiries about products, orders, accounts, and general questions via live chat.

You must communicate clearly in English, multitask across conversations, and document interactions in our systems. Remote work requires reliability, strong attention to detail, and the ability to escalate issues when needed.