Senior Customer Service Specialist — Remote & Growth

Torsap Thai Kitchen; Raleigh (NC); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) options

Remote work or flexible scheduling

Training, career development

Job summary

Torsap Thai Kitchen is seeking a Customer Service Specialist to join its care team in Raleigh, NC. You will handle customer inquiries across email, chat, phone, and social media, work with teams to resolve issues, and help improve products based on feedback.

The role emphasizes strong communication, problem-solving, and adaptability. A positive attitude and flexibility for irregular hours are valued as the company offers remote work or flexible scheduling where possible.

Qualifications

• High school diploma or GED.
• Bachelor's degree in business, communications, or a related field may be advantageous.
• Experience with help desk and CRM software such as Zendesk and Salesforce Sales Cloud may be required.
• Previous experience in a customer service role is preferred.
• Ability to respond under pressure.
• Good judgment and problem-solving skills.
• Second language may be advantageous.
• Positive attitude and ability to build client relationships.
• Flexibility to work irregular hours.
• Excellent written and verbal communication skills.

Responsibilities

• Respond promptly to customer queries via email, live chat, video, phone, and social media.
• Escalate serious complaints or issues when necessary.
• Liaise with colleagues or managers to find best solutions for customers.
• Identify common problems and suggest improvements to management.
• Maintain a polite, helpful, and professional manner at all times.
• Obtain and share customer feedback with colleagues and other departments.
• Familiarize yourself with new products and services as introduced.
• Attend workshops and meetings as required.
• Provide training to new customer service agents.
• Respect client confidentiality at all times.

Skills

Verbal communication

Written communication

Active listening

Problem-solving

Conflict resolution

Time management

Multitasking

Attention to detail

CRM proficiency

Team collaboration

Adaptability

Education

High school diploma

Bachelor's degree advantageous

Tools

Zendesk

Salesforce Sales Cloud

Job description

Torsap Thai Kitchen is seeking a Customer Service Specialist to join its care team in Raleigh, NC. You will handle customer inquiries across email, chat, phone, and social media, work with teams to resolve issues, and help improve products based on feedback.

The role emphasizes strong communication, problem-solving, and adaptability. A positive attitude and flexibility for irregular hours are valued as the company offers remote work or flexible scheduling where possible.