Remote Lifestyle Concierge & Support Specialist

International SOS; Connecticut; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

401K (Retirement Plan)

Medical, Dental & Vision benefits

Remote Work from home opportunity

Job summary

Aspire Lifestyles is seeking Customer Service Representatives to support global client programs from a remote home office in the United States. You will respond to inquiries via phone, email, and chat, handling lifestyle services, travel coordination, entertainment, dining, and loyalty program benefits.

The role requires strong customer focus, the ability to work in a fast-paced environment, and at least two years in customer service.

Qualifications

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• High school diploma or equivalent required.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

CRM software

Job description

Aspire Lifestyles is seeking Customer Service Representatives to support global client programs from a remote home office in the United States. You will respond to inquiries via phone, email, and chat, handling lifestyle services, travel coordination, entertainment, dining, and loyalty program benefits.

The role requires strong customer focus, the ability to work in a fast-paced environment, and at least two years in customer service.