Remote Lifestyle & Travel Concierge - Customer Support

International SOS; North Carolina; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

401K

Medical Dental Vision

Remote work

Fixed schedules

Job summary

Aspire Lifestyles is seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, provide polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits, while maintaining quality standards and achieving performance metrics.

Qualifications

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Phone support

Chat support

Email support

High-volume support

Hospitality/travel

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Aspire Lifestyles is seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, provide polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits, while maintaining quality standards and achieving performance metrics.