Remote Life Sciences Client Success Manager

Mass Digital Health; Boston (MA); On-site; USD 47,000 - 116,000; Full time

Job summary

Simpson Healthcare, an established scientific agency, seeks a Client Services Manager to join our team within IQVIA to support ongoing client relationships and a range of services including brand strategy, KOL development, advisory boards, speakers bureaus, trainings, and live and virtual events.

In this role you’ll coordinate projects across the life sciences, maintain client satisfaction, ensure timely delivery, promote the Simpson brand, and collaborate with internal teams to drive growth

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience required.
• 1+ years of client service experience, preferably within the life sciences or medical communications industry required.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
• Great team player with a strong drive and willingness to take initiative.

Responsibilities

• Adhere to all standard operating procedures and support team as needed with PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
• Develop and maintain effective working knowledge of disease state and client product.
• Support project team by creating materials as requested, tracking items through internal review, making edits as needed.
• Ensures overall quality, quantity, accuracy, timeliness and tracking of all project deliverables.
• Assist with the development, writing, and communication of project plans.
• Deliver project pieces that meet client goals and exceed expectations around quality, visualization, scientific content, and timeliness.
• Ensure consistent pull through of client branding elements in sales tools, collateral and visual aids, and proposals.
• Support project team in maintaining regular contact with clients to ensure expectations are met.
• Assist with synthesizing client feedback for implementation.
• Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met.
• Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
• Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
• Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
• Provide data, decisions and delivery of services in support of client, project and community success.
• Assist with internal routing of Statements of Work (SOWs) for review, ensuring materials are shared with appropriate stakeholders and tracked through approval.
• Request opportunity numbers (Opp #s) and maintain accurate records to support project setup and contracting processes.
• Track SOW and opportunity status, elevate delays as needed, and maintain organized documentation in alignment with internal workflows.

Skills

Client service

Communication

Project management

Relationship building

Time management

Team player

Public speaking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Simpson Healthcare, an established scientific agency, seeks a Client Services Manager to join our team within IQVIA to support ongoing client relationships and a range of services including brand strategy, KOL development, advisory boards, speakers bureaus, trainings, and live and virtual events.

In this role you’ll coordinate projects across the life sciences, maintain client satisfaction, ensure timely delivery, promote the Simpson brand, and collaborate with internal teams to drive growth