Remote Client Services Manager – Life Sciences

IQVIA; Boston (MA); On-site; USD 47,000 - 116,000; Full time

Job summary

Simpson Healthcare, part of IQVIA, seeks a Client Services Manager to coordinate ongoing client projects across life sciences, supporting brand strategy, KOL development, advisory boards, speakers bureaus, trainings, and related live and virtual events.

In this client-facing role, you’ll partner with cross-functional teams to meet client goals, maintain strong relationships, and ensure quality deliverables while navigating complex project timelines within a dynamic, team-oriented environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience required.
• 1+ years of client service experience, preferably within the life sciences or medical communications industry.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
• Great team player with a strong drive and willingness to take initiative.

Responsibilities

• Adhere to SOPs and support team as needed with PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
• Develop and maintain effective working knowledge of disease state and client product.
• Support project team by creating materials and tracking items through internal review and edits.
• Ensure overall quality, quantity, accuracy, timeliness and tracking of all project deliverables.
• Assist with the development, writing, and communication of project plans.
• Deliver project pieces that meet client goals and exceed expectations around quality, visualization, scientific content, and timeliness.
• Ensure consistent pull through of client branding elements in sales tools, collateral and visual aids, and proposals.
• Maintain regular contact with clients to ensure expectations are met and synthesize feedback for implementation.
• Collaborate with internal teams including Scientific Services, Interactive, and Marketing.

Education

Bachelor’s degree

equivalent combination of education and professional experience

Tools

Microsoft Office

Job description

Simpson Healthcare, part of IQVIA, seeks a Client Services Manager to coordinate ongoing client projects across life sciences, supporting brand strategy, KOL development, advisory boards, speakers bureaus, trainings, and related live and virtual events.

In this client-facing role, you’ll partner with cross-functional teams to meet client goals, maintain strong relationships, and ensure quality deliverables while navigating complex project timelines within a dynamic, team-oriented environment.