Customer Service Representative- Life Insurance

Velocitii; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free Healthcare

Annual bonuses

Merit raises

Volunteer time off

Company-Provided Equipment

Remote Work

401(k)

Job summary

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

As a member of our remote team, you will handle inquiries, policy details, and service requests from home, with a structured schedule and comprehensive onboarding. The role emphasizes empathy, accuracy, and compliance in a fast-paced setting.

Qualifications

• 6+ months in a call-center experience.
• 1+ year of customer service experience.
• Strong verbal and written communication.
• Organizational, problem-solving, and decision making skills.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.

Responsibilities

• Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care.
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries.
• Research member files and analyze inquiries to determine the best path to resolution.
• Navigate multiple systems and resources to verify information, benefits, and eligibility accurately.
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes.
• Handle sensitive and emotional conversations with compassion while maintaining compliance standards.
• Utilize strong problem-solving and decision-making skills to resolve complex member concerns.
• Stay up to date on products, member benefits, policies, procedures, and industry regulations.
• Meet quality and productivity goals while delivering an exceptional member experience.

Skills

Call-center experience

Customer service

Verbal communication

Written communication

Remote workspace

Organization

Decision making

Education

High school diploma or GED

Tools

Virtual desktop environment

Job description

Remote

Salary Range:$16.00 To $17.50 Hourly

Live in Arizona, Florida, or Texas? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

While we don’t have a confirmed start date just yet, we are actively interviewing and excited to connect with qualified candidates!

WHAT’S IN IT FOR YOU – THE PERKS!

• Compensation & Incentives
  • Pay is $16.00-$17.50/hour with paid training
  • Pay increase after proven performance
  • Annual bonuses and merit raises available
• EZ Access MD – Free Healthcare for You & Your Family!
  • Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
• Benefits That Start Early
  • Healthcare, life insurance, and 401(k) kick in the first of the month after hire
  • Sick time and PTO start accruing on day one—use sick time right away!
  • After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
  • Get paid to give back with volunteer time off
• Company-Provided Equipment
  • We’ll set you up with everything you need to succeed—no equipment worries!
• Remote Work
  • Work comfortably from home and skip the commute.
• Supportive Culture
  • Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
• Growth & Development
  • Enjoy access to training, coaching, and mentorship to grow your career.
• Consistent Schedule
  • Monday–Friday shifts start at 9:00 or 9:30 AM EST—no weekends!

A DAY IN THE LIFE

As a Customer Service Representative, you’ll be the trusted voice for our clients members and agents- providing support, answering questions, and guiding members through important life insurance and financial service requests in a fast-paced, remote environment.

• Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries
• Research member files and analyze inquiries to determine the best path to resolution
• Navigate multiple systems and resources to verify information, benefits, and eligibility accurately
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes
• Handle sensitive and emotional conversations with compassion while maintaining compliance standards
• Utilize strong problem-solving and decision-making skills to resolve complex member concerns
• Stay up to date on products, member benefits, policies, procedures, and industry regulations
• Meet quality and productivity goals while delivering an exceptional member experience

End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most.

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational, problem-solving, and decision making skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Preferred:

• Previous experience supporting life insurance, annuity, or other financial service products
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

Additional expectations:

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
  • Internet speed test
  • Background screening, employment verification, and drug screening