Remote Life Insurance Customer Support Specialist

EMC Insurance; United States; Remote; USD 43,000 - 65,000; Full time

Job summary

EMC Insurance is seeking a customer service professional to handle inquiries and service requests related to life insurance policies. The role includes processing policy changes, illustrations, and withdrawals, while maintaining knowledge of products and IRS/tax considerations.

The position supports remote work from anywhere in the United States and involves collaboration with multiple teams to enhance the customer experience.

Qualifications

• High school diploma or equivalent required.
• Two years of life and annuity or related experience preferred.
• Call center or customer service experience preferred.

Responsibilities

• Handle customer contacts, inquiries and service requests.
• Prepare and process policy changes and illustrations.
• Administer daily accounting transactions on policies.
• Collaborate with teams to resolve customer issues.

Skills

Customer service

Call center experience

Data entry

Problem solving

Communication skills

Confidentiality

Education

High school diploma

LOMA coursework

Associate Customer Service designation

Tools

DocView

Back Files

Job description

EMC Insurance is seeking a customer service professional to handle inquiries and service requests related to life insurance policies. The role includes processing policy changes, illustrations, and withdrawals, while maintaining knowledge of products and IRS/tax considerations.

The position supports remote work from anywhere in the United States and involves collaboration with multiple teams to enhance the customer experience.