Remote Insurance Support Specialist

American Income Life; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Life insurance & retirement plans (p,

Paid holidays and time off

Parental leave

Subsidized well-being subscriptions

Company-paid counseling

Education reimbursement and courses

Discounted Texas Rangers tickets

Job summary

American Income Life is seeking a Customer Service Representative to join our remote team. You will assist policyholders with policy details, explain coverage, and help with claim payments and status, delivering friendly, accurate service from home.

This remote role emphasizes strong phone communication, confidentiality, and the ability to manage high-volume inquiries. Bilingual (English/Spanish) support can earn additional pay, and the organization offers robust benefits and ongoing

Qualifications

• Customer service mindset and ability to assist policyholders and third parties.
• Excellent written and oral communication skills essential.
• Typing speed of at least 30 WPM and basic PC proficiency.
• Ability to handle high-stress situations with tact and professionalism.
• Confidentiality and discretion in handling sensitive information.

Responsibilities

• Provide excellent customer service by explaining policy coverage and claim status.
• Assist with claim payments or other policy information to policyholders and third parties.
• Maintain standards for call handling, response times, and documentation.
• Handle high-volume calls and correspondence from customers and providers.
• Support bilingual English/Spanish customers with differential pay.

Skills

Customer service

Strong communication

Typing 30 WPM

Confidentiality

Decision making

High-stress handling

Basic math

PC skills

Education

High school diploma or equivalent

Some college coursework

Job description

American Income Life is seeking a Customer Service Representative to join our remote team. You will assist policyholders with policy details, explain coverage, and help with claim payments and status, delivering friendly, accurate service from home.

This remote role emphasizes strong phone communication, confidentiality, and the ability to manage high-volume inquiries. Bilingual (English/Spanish) support can earn additional pay, and the organization offers robust benefits and ongoing