Remote Life Insurance Customer Care Specialist - Spanish

NTT DATA North America; Yukon (OK); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending account

Paid time off

401(k) program with company match

Job summary

NTT DATA North America is seeking a Customer Care Associate in Yukon, Oklahoma to provide customer care to life insurance policyholders and agents. The role requires 1 year of remote customer service experience and a high school diploma. Responsibilities include handling calls about payments and policy information, ensuring customer satisfaction, and maintaining a knowledge of insurance products. The position offers $20.00/hr with various benefits including health insurance and participation in a 401(k) program.

Qualifications

• 1 year of remote customer service experience in a call center environment.
• 1 year experience with call center KPI understanding.
• 1 year experience working in an office setting.

Responsibilities

• Handle life‑insurance industry calls regarding payments and policy information.
• Provide front‑line customer care to policyholders and beneficiaries.
• Ensure customer satisfaction and meet service metrics.

Skills

Remote customer service experience

Call center KPI understanding

Multitasking with Microsoft Windows PC applications

Spanish Bilingual

Attention to detail

Excellent communication skills

Ability to troubleshoot operational issues

Education

High school diploma or GED

Tools

Customer service systems

Job description

NTT DATA North America is seeking a Customer Care Associate in Yukon, Oklahoma to provide customer care to life insurance policyholders and agents. The role requires 1 year of remote customer service experience and a high school diploma. Responsibilities include handling calls about payments and policy information, ensuring customer satisfaction, and maintaining a knowledge of insurance products. The position offers $20.00/hr with various benefits including health insurance and participation in a 401(k) program.