Remote Life Insurance Support Specialist

NTT DATA North America; El Paso (TX); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

401(k) program with company match

Paid time off

Job summary

NTT DATA North America is seeking a Customer Care Associate to provide phone support for Life Insurance policyholders and agents. This remote position requires one year of call center experience. Responsibilities include handling 75-100 calls daily, processing transactions, and collaborating with internal teams. Applicants should possess strong communication skills and attention to detail. Benefits include medical insurance, 401(k) program, and paid time off. Candidates must comply with industry requirements, including background checks.

Qualifications

• Minimum one year of remote customer service experience in a call center environment.
• Previous life insurance industry experience preferred.
• Strong attention to detail and ability to identify data inconsistencies.

Responsibilities

• Provide front-line phone support to policyholders and agents.
• Field 75-100 calls per day while ensuring customer satisfaction.
• Process transactions such as policy updates and beneficiary changes.

Skills

Remote customer service experience

Call-center KPI understanding

Microsoft Windows PC applications

Verbal communication skills

Attention to detail

Education

High school diploma or GED

Tools

Customer-service systems

Data-entry tools

Job description

NTT DATA North America is seeking a Customer Care Associate to provide phone support for Life Insurance policyholders and agents. This remote position requires one year of call center experience. Responsibilities include handling 75-100 calls daily, processing transactions, and collaborating with internal teams. Applicants should possess strong communication skills and attention to detail. Benefits include medical insurance, 401(k) program, and paid time off. Candidates must comply with industry requirements, including background checks.