Remote Life Insurance Customer Care Specialist

NTT DATA North America; Las Cruces (NM); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

NTT DATA North America is looking for a Customer Care Associate in Las Cruces, NM, to provide support to Life Insurance policyholders. This role involves handling customer inquiries via phone, ensuring service metrics are met, and maintaining a professional workspace. Candidates must be bilingual in Spanish, possess a high school diploma, and have remote customer service experience. The position offers a pay rate of $20.00 per hour, with comprehensive benefits including medical and 401k options.

Qualifications

• 1 year experience in remote customer service.
• 1 year experience working in an office setting.
• Spanish bilingual.

Responsibilities

• Provide customer care to Life Insurance policyholders.
• Ensure customer satisfaction and strive to meet service metrics.
• Field 75 to 100 calls per day.

Skills

Remote customer service

Multitasking with Microsoft Windows PC applications

Bilingual in Spanish

Education

High school diploma or GED

Job description

NTT DATA North America is looking for a Customer Care Associate in Las Cruces, NM, to provide support to Life Insurance policyholders. This role involves handling customer inquiries via phone, ensuring service metrics are met, and maintaining a professional workspace. Candidates must be bilingual in Spanish, possess a high school diploma, and have remote customer service experience. The position offers a pay rate of $20.00 per hour, with comprehensive benefits including medical and 401k options.