Remote Life Insurance Customer Care Specialist

NTT DATA North America; Chicago (IL); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k program with company match

Paid time off

Job summary

NTT DATA North America is seeking a Customer Care Associate in Chicago, IL. This role focuses on providing customer care to life insurance policyholders and involves handling inquiries, ensuring customer satisfaction, and maintaining product knowledge. Candidates should have at least 1 year of remote customer service experience and a high school diploma. The position offers benefits including medical and dental insurance. Remote work is available with equipment provided by the company.

Qualifications

• 1 year experience in remote customer service in a call center.
• Minimum high school diploma or GED.
• Experience in BPO, insurance operations, or customer service environment.

Responsibilities

• Provide front-line phone customer care support.
• Ensure customer satisfaction and meet service metrics.
• Process transactions related to life and annuity products.

Skills

Remote customer service experience

Call center KPI understanding

Multitasking with Microsoft Windows applications

Excellent communication skills

Attention to detail

Troubleshooting capabilities

Education

High school diploma or GED

Tools

Customer service systems

Job description

NTT DATA North America is seeking a Customer Care Associate in Chicago, IL. This role focuses on providing customer care to life insurance policyholders and involves handling inquiries, ensuring customer satisfaction, and maintaining product knowledge. Candidates should have at least 1 year of remote customer service experience and a high school diploma. The position offers benefits including medical and dental insurance. Remote work is available with equipment provided by the company.