Remote Life Insurance Customer Care Specialist

NTT DATA North America; Oklahoma City (OK); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental, and vision insurance with employer contribution

Flexible spending or health savings account

403(b) retirement plan with company match

Paid time off

Job summary

NTT DATA North America is hiring a Customer Care Associate in Oklahoma City to provide outstanding support for Life Insurance policyholders. Candidates need 1 year of remote customer service experience and excellent communication skills. In this role, you will manage 75 to 100 calls daily, ensuring customer satisfaction and managing inquiries. Compensation is $20.00 per hour, with potential overtime on weekends. Benefits include health insurance and a 401k program with contributions.

Qualifications

• 1 year experience in remote customer service (Call Center environment).
• 1 year experience in an office setting with Windows PC applications.
• Solid understanding of Life & Annuities, policy structures, and industry terminology.

Responsibilities

• Provide customer care support to Life Insurance policyholders.
• Field 75 to 100 calls daily.
• Resolve inquiries efficiently and maintain detailed records.

Skills

Remote customer service experience

Understanding of call center KPIs

Multitasking skills

Effective communication skills

Attention to detail

Ability to troubleshoot issues

Education

High school diploma or GED

Job description

NTT DATA North America is hiring a Customer Care Associate in Oklahoma City to provide outstanding support for Life Insurance policyholders. Candidates need 1 year of remote customer service experience and excellent communication skills. In this role, you will manage 75 to 100 calls daily, ensuring customer satisfaction and managing inquiries. Compensation is $20.00 per hour, with potential overtime on weekends. Benefits include health insurance and a 401k program with contributions.